Policies

Once an order is placed and payment has been received, we will process the order within 2 business days unless otherwise noted. We ship most orders via USPS First Class Mail and occasionally Priority Mail. Most domestic orders arrive via USPS First Class Mail in 4 to 8 business days. Occasionally, domestic packages may take longer. Shipping costs include shipping and handling fees.

***Please Notice***
If the order is time sensitive, please keep in mind processing and shipping time-frames to ensure the package has the best chance of arriving on time. Please contact us BEFORE placing your order to discuss rushing your order and/or expedited shipping if this is the case.

In the event that shipping information was entered incorrectly, please contact SewFlo ASAP. We will try our best to change this information, but once a handmade goodie ships we are unable to change the shipping address. SewFlo kindly requests shipping information entered during checkout is checked for accuracy as we send packages to the address entered here.

If we receive a package back to us, all shipping and handling costs are the responsibility of the buyer. Therefore, if the order originally shipped at a promotional price, the buyer will be responsible for actual shipping and handling costs.

All packages ship from SewFlo with a tracking number. Therefore, we are not responsible for lost packages.

In an effort to keep it green, an invoice is not included in the package you receive. If you'd like an invoice, just let us know and we will be happy to include this for you.

----Storage Bins----

When purchasing a fabric storage bin from SewFlo, they will arrive flattened to reduce shipping costs. Upon arrival (If needed) you can freshen up the SewFlo goodie by ironing it.

***Attention International Shoppers! Please READ BELOW.***

Unfortunately, once your package leaves the United States SewFlo can no longer track the package. Due to customs we are not able to give you an estimated delivery date. However, we can definitely let you know when your goodies are on their way to you from sunny Florida!

Before purchasing handmade goodies from SewFlo, please review your country's postal restrictions. Postal restrictions are the responsibility of the buyer.

Customs charges and duty fees are the responsibility of the buyer. SewFlo marks international packages as merchandise. The Customs Form will state the price paid for each of the items in your order.

****UK CUSTOMERS****
Please Read Below:
Goods brought into the UK over 15 gbp is subject to VAT by Royal Mail Postal Service. Please be aware of the regulations and understand these charges are the responsibility of the buyer. These are charges issued by the government of the UK to residents of the UK.
Refunds and Exchanges
Each item offered by SewFlo was sewn in a clean and smoke-free home. We do our best to ensure every item we offer has met our high product expectations. SewFlo cares about your happiness and we want you to love your item(s). If there are any concerns with your order, please contact us within 5 days after your order has been delivered by USPS. We will use the tracking number associated with your order to establish when packages were delivered.

In the case of a return, all shipping costs are the responsibility of the buyer. We also charge a 10% restocking fee on the price of the item(s) being returned.
Additional policies and FAQs
Drawstring Strap Guarantee
In order to receive a drawstring strap replacement, the strap has to naturally wear into 2 separate pieces. Loose threads, fabric placement, strap color, and worn thin spots are not included in the guarantee. Straps cut in 2 with scissors or other items of the sort are excluded from this guarantee as well. This guarantee is to ensure the strap will not pop in 2 physically separate pieces from natural usage thus causing the bag to be unusable. We require a clear picture be sent to us of the damaged strap attached to an email. We will ship replacement straps to U.S. Destinations Only up to 1 year (365 days) from date of purchase. SewFlo reserves the right to allow or deny any strap replacement requests based on the requirements listed above. Good for purchases made after August 1, 2016 only.

Hidden Treasures:
Due to our high product standards, some of our handmade goodies are marked as Hidden Treasures. These beautiful goodies may have small imperfections. Some may simply be created with retired fabric(s) and/or SewFlo designs. Instead of pushing these beauties aside, we have decided to offer them at a discounted price. All sales are final on any Hidden Treasure.
Mystical Magical Mysteries:
Zipper Pouch will be a Small Zipper Bag, Pencil Case, OR Cosmetic Bag. All sales are final on any Mystical Magical Mysteries item/set. No exchanges accepted.

Complimentary Gift Wrapping:
All SewFlo orders arrive with complimentary gift wrapping and are ready for gift giving! If you would like a special note included with your gift, we will include a note at no extra cost. If you want the package shipped directly to your gift recipient please enter the recipient's information in the ship-to section during check-out. In the "Notes to Seller" section please include what you would like us to write in the card for you.

Photos:
Due to monitor restrictions, colors may vary.

Please note: Only one coupon per purchase will be accepted by SewFlo unless
otherwise noted.

Domestic Shipping

Price

Shipping Rate

$0 to $98.99

$4.99

 $99 and up

FREE! 

 

 

Canada Shipping (USD)

Price

Shipping Rate

$0 to $64.99

$10.25

$65 to $299.99

$16

$300 and up

$26